Effective Date: July 19, 2026
THIS REFUND POLICY DESCRIBES THE CANCELLATION AND REFUND TERMS FOR SQUAWKLINK TECHNOLOGIES, LLC (“SQUAWKLINK,” “WE,” “US”), 21 W EASY STREET, SUITE 103, SIMI VALLEY, CA 93065, FOR SUBSCRIPTIONS PURCHASED THROUGH THE SQUAWKLINK.COM WEBSITE, THE SQUAWKLINK MOBILE APPLICATION, AND THE ASKYOUR™ SERVICES (THE “SERVICES”). IT APPLIES TO ALL SUBSCRIBERS, INCLUDING CHARTER (PRIMARY BOARDING GROUP) MEMBERS.
1. The Charter 100% Money-Back Guarantee
If you join the SquawkLink Charter (Primary Boarding Group) program, you are covered by our founding guarantee: at any time from your first payment through 30 days after SquawkLink’s public launch, you may cancel and receive a 100% refund of every subscription payment you have made – no questions, no forms, no fees. “Public launch” means the date the SquawkLink app becomes generally available on the App Store, which we will announce to all Charter members by email.
2. How to Cancel or Request a Refund
- Online, anytime, in about a minute: use the Manage Subscription link in your account or in any billing email
- Email support@squawklink.com from your account email address with the word “cancel” or “refund.”
Cancellation stops all future charges immediately and takes effect at the end of your current billing period. Refunds under the Charter guarantee are issued to your original payment method within 10 business days of your request.
3. After the Guarantee Period
After the Charter guarantee period ends, you may still cancel at any time and will not be charged again; you keep access through the end of the billing period you’ve paid for. Payments already made for a completed or in-progress monthly billing period are otherwise non-refundable, except where a refund is required by applicable law or where we terminate your Services without cause (in which case we refund the prorated unused portion). If you believe you were billed in error, contact us within 60 days of the charge and we will review and correct any error.
4. App Store Purchases
If you subscribed through the Apple App Store, billing and refunds for those charges are handled by Apple under its policies; manage the subscription in your Apple ID settings and request refunds at reportaproblem.apple.com. If you subscribed through the Apple App Store and Apple declines a refund that our Charter guarantee would otherwise cover, contact us at support@squawklink.com and we will make you whole by the method available to us, up to the full amount you have paid.
5. Questions
support@squawklink.com · SquawkLink Technologies, LLC, 21 W Easy Street, Suite 103, Simi Valley, CA 93065. This Policy is part of the SquawkLink Terms of Use.