Effective Date: July 17, 2026
PLEASE READ THESE TERMS CAREFULLY. SECTION 15 CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING A WAIVER OF THE RIGHT TO A JURY TRIAL. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 15.7.
1. Acceptance of These Terms
These Terms of Use (“Terms”) are a binding agreement between you and SquawkLink Technologies, LLC, a California limited liability company (“SquawkLink,” “we,” “us”), located at 21 W Easy Street, Suite 103, Simi Valley, CA 93065, governing your use of the squawklink.com website, the SquawkLink mobile application, and the AskYour™ services (together, the “Services”). You accept these Terms by affirmatively indicating your agreement where prompted — for example, by checking the acceptance box at checkout or account creation — or by purchasing a subscription. If you do not agree, do not use the Services. If you are accepting on behalf of a company (such as an FBO or repair station), you represent that you have authority to bind that company.
2. Eligibility
You must be at least 18 years old and capable of forming a binding contract to purchase a subscription or create an account. Mechanic- and IA-tier features are intended for persons holding the corresponding FAA certificates; you are responsible for the accuracy of any certificate information you provide.
3. Nature of the Services — Read This Section Together With Our Disclaimer
SquawkLink is a communication, information, and record-organization platform. SquawkLink Technologies, LLC is a software company: it is not an FAA-certificated repair station, does not perform aircraft maintenance, does not make airworthiness determinations, and does not certify or supervise any mechanic or facility. Output of the AskYour™ A&P diagnostic engine is informational only and may be incomplete or incorrect; it must always be verified by a certificated person against current approved technical data before any maintenance action. Maintenance relationships formed through the Services are solely between the aircraft owner or operator and the mechanic or facility they select; SquawkLink is not a party to, and has no responsibility for, that work. Nothing in the Services alters any responsibility of a pilot in command, owner, operator, or certificated mechanic under the Federal Aviation Regulations. The SquawkLink Disclaimer at squawklink.com/disclaimer is incorporated into these Terms.
4. Accounts and Security
You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly at info@squawklink.com of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
5. Subscriptions, Automatic Renewal, and the Charter Program
5.1 Automatic renewal. ALL SQUAWKLINK PLANS ARE SUBSCRIPTIONS THAT RENEW AUTOMATICALLY EACH MONTH AT THE THEN-CURRENT RATE FOR YOUR PLAN UNTIL YOU CANCEL. YOUR PAYMENT METHOD WILL BE CHARGED AT EACH RENEWAL. YOU MAY CANCEL AT ANY TIME AS DESCRIBED IN SECTION 5.5, AND CANCELLATION STOPS ALL FUTURE CHARGES.
5.2 Charter Program billing. Charter (Primary Boarding Group) members are charged their first monthly payment at the time they reserve a seat, before public launch, and monthly thereafter. In exchange, Charter members receive beta access as it becomes available and a locked Charter rate for 12 months from public launch. During the 12-month lock period, Charter members may upgrade tiers at no additional charge; the rate lock and free-upgrade benefit end together. The Charter rate lock ends early if the subscription is canceled or lapses.
5.3 Consent. At checkout you are asked to separately and affirmatively consent to these automatic renewal terms. We retain a record of your consent.
5.4 Price changes. Outside a locked Charter rate, we may change subscription prices with at least 30 days’ advance notice to your account email; changes take effect at your next renewal after the notice period. Continued use after the effective date constitutes acceptance of the new price; you may cancel before it takes effect.
5.5 How to cancel. You may cancel online at any time, effective immediately for future billing, through your Stripe account’s Manage Subscription page, from the link in every billing email, or by emailing support@squawklink.com from your account email with the word “cancel.” Cancellation takes effect at the end of the current billing period; you retain access until then. We do not charge cancellation fees.
5.6 Refunds. Refunds are governed by the SquawkLink Refund Policy at squawklink.com/refunds, which is incorporated into these Terms, including the Charter 100% money-back guarantee available through 30 days after public launch.
5.7 Renewal reminders. If we offer any plan with an annual or longer term, or a free trial longer than 31 days, we will send the advance renewal reminders required by applicable law.
5.8 Taxes. Prices are in U.S. dollars and exclude any applicable taxes, which will be added where required.
6. App Store
The mobile application is distributed through the Apple App Store. Purchases made through the App Store are also subject to Apple’s terms, and subscriptions purchased in-app are managed and canceled through your Apple ID subscription settings. Apple is not responsible for the Services and is a third-party beneficiary of these Terms solely to the extent required by its developer agreements.
7. Your Content and License to Us
You retain ownership of the content you submit — Squawk reports, photos, videos, logbook records, and other materials (“User Content”). You grant SquawkLink a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, display, and transmit User Content as needed to provide and improve the Services, including processing through the AskYour™ engine and delivery to the mechanics and facilities you select. You represent that you have the rights to submit your User Content and that it does not infringe the rights of others. We may retain and use de-identified and aggregated data derived from the Services for analytics, safety trend analysis, and product improvement.
8. Acceptable Use
You agree not to:
- Upload manufacturer manuals, service data, or other technical publications you are not licensed or authorized to use or distribute;
- Use the Services to create, alter, backdate, or falsify any maintenance record, logbook entry, or FAA filing, or to misrepresent the maintenance status or airworthiness of any aircraft;
- Misrepresent your identity or any FAA certificate, rating, or authorization;
- Scrape, harvest, reverse engineer, or use automated means to extract the Services, the AskYour™ corpus, or its outputs, or use the Services or their outputs to develop or train a competing product or model;
- Resell or share subscription access beyond the seats your plan includes;
- Upload malicious code or interfere with the operation or security of the Services;
- Use the Services in violation of any applicable law or regulation.
9. Intellectual Property
The Services, the AskYour™ A&P engine, the SquawkLink corpus, and all associated software, designs, and content (excluding User Content and third-party materials) are owned by SquawkLink Technologies, LLC and protected by intellectual property laws, including pending patent rights. SQUAWKLINK™ and AskYour™ A&P are trademarks of SquawkLink Technologies, LLC (U.S. applications pending). No rights are granted except the limited right to use the Services under these Terms. Feedback you choose to provide may be used by us without restriction or compensation.
10. Third-Party Services
The Services interoperate with third parties, including Stripe (payments), Apple (app distribution), cloud hosting, and AI infrastructure providers. Their services are governed by their own terms and privacy policies, and we are not responsible for them. Government data sources (such as FAA registry and SDR data) are used as published and may contain errors or lag.
11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SQUAWKLINK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. SQUAWKLINK DOES NOT WARRANT THAT ANY OUTPUT OF THE SERVICES, INCLUDING ASKYOUR™ A&P OUTPUT, IS ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY MAINTENANCE OR OPERATIONAL DECISION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) SQUAWKLINK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, AIRCRAFT DOWNTIME, DIMINUTION IN AIRCRAFT VALUE, OR COST OF SUBSTITUTE SERVICES; (B) SQUAWKLINK SHALL NOT BE LIABLE FOR THE ACTS, OMISSIONS, OR WORKMANSHIP OF ANY MECHANIC, FACILITY, OR OTHER USER; AND (C) SQUAWKLINK’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO SQUAWKLINK IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR $100. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, AND NOTHING IN THESE TERMS LIMITS ANY NON-WAIVABLE CONSUMER RIGHT UNDER CALIFORNIA LAW.
You waive California Civil Code § 1542 only to the extent a release is given under these Terms, and only to the extent such a waiver is enforceable.
13. Indemnification
You will defend and indemnify SquawkLink and its members, managers, employees, and contractors against third-party claims arising from your User Content, your violation of these Terms or applicable law (including aviation regulations), or maintenance performed on, by, or at your direction — except to the extent caused by SquawkLink’s own willful misconduct.
14. Term, Suspension, and Termination
These Terms apply while you use the Services. You may stop using the Services and cancel at any time under Section 5.5. We may suspend or terminate access for material violation of these Terms, for legal or security reasons, or upon discontinuation of the Services with reasonable notice; if we terminate without cause, we will refund the prorated unused portion of amounts you prepaid. Sections that by their nature survive (including 3, 7, 9, 11–13, 15, and 16) survive termination. Upon written request within 60 days after termination, we will provide export of your logbook records in a common format.
15. Dispute Resolution — Arbitration Agreement and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES ARBITRATION OF DISPUTES ON AN INDIVIDUAL BASIS AND WAIVES JURY TRIALS AND CLASS ACTIONS. YOU MAY OPT OUT UNDER SECTION 15.7.
15.1 Informal resolution first. Before filing any claim, you and we agree to try to resolve the dispute informally: the complaining party will send a written notice describing the dispute to the other (to us: support@squawklink.com or our Simi Valley address above), and the parties will confer in good faith for 45 days before commencing arbitration.
15.2 Agreement to arbitrate. Except as provided in 15.3 and 15.6, you and SquawkLink each agree that any dispute arising out of or relating to the Services or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this Section.
15.3 What is not covered. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information. These carve-outs apply equally to both parties.
15.4 Arbitration terms. The arbitration will be conducted in the county where you reside, or remotely by videoconference at your election. Your share of the filing fee will not exceed the fee to file the same claim in court; SquawkLink will pay all other AAA administrative and arbitrator fees as required by the Consumer Rules. The arbitrator may award the same individual relief a court could, and must issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.
15.5 Class action and jury waiver. YOU AND SQUAWKLINK EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, except that this waiver does not apply to a representative claim that cannot be waived as a matter of law. Claims may not be consolidated without all parties’ consent. If the class waiver in this Section 15.5 is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, not in class arbitration, and the remainder of this Section remains in effect.
15.6 Public injunctive relief. Nothing in this Section waives either party’s right to seek public injunctive relief where such a waiver would be unenforceable under California law; any claim for public injunctive relief shall be decided by a court after arbitration of all arbitrable claims.
15.7 Your right to opt out. You may opt out of this arbitration agreement, with no effect on your Services, by emailing info@squawklink.com within 30 days of first accepting these Terms, with the subject “Arbitration Opt-Out” and your name and account email.
15.8 Severability. Except as stated in 15.5, if any part of this Section is found unenforceable, the remainder shall be enforced to the fullest extent permitted.
16. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, and by the Federal Arbitration Act as to Section 15. For any claim not subject to arbitration, the state and federal courts located in Ventura County, California will have exclusive jurisdiction, and each party consents to personal jurisdiction there, provided that nothing in this Section deprives a California consumer of the right to proceed in a legally required forum.
17. General
We may update these Terms; material changes will be notified by email or in-app notice at least 30 days before they take effect, and continued use after the effective date or re-acceptance where we require it constitutes agreement. These Terms, together with the incorporated Disclaimer, Privacy Policy, and Refund Policy, are the entire agreement regarding the Services. If any provision is unenforceable, the remainder stands. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us: SquawkLink Technologies, LLC, 21 W Easy Street, Suite 103, Simi Valley, CA 93065; info@squawklink.com.